Have questions about your claims or coverage? Start by contacting your insurance carrier directly. They know their coverage rules best and have the final say on all claims and billing questions. Sometimes you need more help than your insurance carrier can provide. If you have a billing issue, such as your provider charging you more than the amount your Explanation of Benefits (EOB) says you owe, or you believe your plan covers more than what your EOB shows, Alight Advocacy Services is available. Alight Health Pros are experts in handling and resolving your claims and billing issues. Find more information about Health Pros here. If you aren’t satisfied with the resolution, you can file an appeal through your insurance carrier, who will be able to direct you through that process. Mr. Cooper Group doesn’t have any influence on the outcome. The insurance carrier—not Mr. Cooper Group—is responsible for the cost of claims. Questions? Don’t worry. You have backups. When you face a billing issue: Start with your insurance carrier. Email a Health Pro at AlightHealthPro@alight.com or call 1.866.300.6530 if you need help. File an appeal if you’re unhappy with the final outcome.