Once logged on to the Mr. Cooper Group Benefits Marketplace at www.mrcoopergroupbenefits.com, look for the “Need Help?” icon to ask Lisa, your virtual assistant, any questions you may have. Lisa can also connect you with a web chat representative and other helpful resources. For additional support, you can schedule an appointment with a customer service representative through the Mr. Cooper Group Benefits Marketplace. You can also call the Mr. Cooper Group HR Service Center at 1-844-MR COOPER (672-6673) from 9 a.m. to 6 p.m. CT Monday through Friday. Health Pros are also available to assist with tough issues like claims and billing disputes. Questions About Coverage? Start by contacting the insurance carrier directly. They know their coverage rules best. If you enrolled in a Bronze or Bronze Plus medical coverage level, check out the HSA User's Guide (PDF) for additional contacts during the year.